Are you Spanish thinking you have problems with Telefonica? Well at least you speak Spanish. You should try to be a guiri. They will hang up on you 50% of the times you call, 25% of the times they will accidentally disconnect you or transfer you to a person that speaks neither Spanish nor English. I mean – I suspect they have a button that says “Annoying Foreigner” and which brings you to a person that ONLY speaks Dutch or Arabic!!
The remaining 25% where you are actually able to get through to Telefonica you will be met by a person that is the personification of supreme power. A person that commands respect that not even Franco or the King himself. What they say will be LAW and any suggestion you might have will be met with a negation.
On the other hand you have to just bend over and take it up the a..; cause there is NO REAL competition. If you should have the nerve to go for a competitor like YA.com, Orange or Tele2 – they will either make sure that the connection is not going to work or they will simply make an anonymous
call to your new operator and tell them that you have decided to switch to Telefonica. That will effectively cancel your service for a minimum of 14 days – unless of course you should decide to go with Telefonica.
Finally the price you are given by Telefonica when they sell or advertise is not the same as what you end up paying. The first months you will surely get bills that just plainly do not make sense (either VERY high or in negative). This is to make you confused. Then after 6 months your bill will flatten out on “what they feel like charging”. I pay 90 euros per month for TRIO. I have a client that pays 40 euros per month for DUO, one that pays 60 euros for DUO and one that pays 80 euros for DUO.
Telefonica is an embarrassment to Spain! Si, España es diferente!
Leave a Reply